Harsheetha
Prasath

Senior Product specialist with over 3 years of industry experience in assisting customers and solving business problems.

Highlevel 2025–Present

Promoted to be a Senior Product specialist. Focusing on L2's, escalations and assisting engineering team with customer requirements.

Freshworks 2023–2025

As a Product specialist of Freshservice I was Maintaining top-tier metrics,
I achieved 100% L1 and 93% L2 resolutions, 96%+ CSAT, and 98%+ QA scores with zero escalations.
I took ownership of tasks, supported team members, and won the Employee Spotlight Award within my first six months of joining.

Temenos 2021–2023

Enhanced T24 performance, reducing downtime and improving user experience.
Monitored performance data, identified improvements, and resolved issues.
Expert in AWS, Oracle Cloud, and Temenos products, providing onsite support and optimizing SLAs.
Built strong client relationships, communicated effectively, and developed customer service policies, ensuring successful product delivery and high satisfaction.

Education 2017–2021

I hold a Bachelor's degree in Information Technology from Sri Krishna College Of Technology, Coimbatore.

Specialising in, Software Engineering covering basics of programming and Data Strucutures.

I bring my software engineering expertise to enhance customer satisfaction, drive product innovation and deliver business solutions.

Skills