Product specialist with over 3 years of industry experience in assisting customers and solving business problems.
As a Product specialist of Freshservice while Maintaining top-tier metrics,
I achieved 100% L1 and 93% L2 resolutions, 96%+ CSAT, and 98%+ QA scores with zero escalations.
I took ownership of tasks, supported team members, and won the Employee Spotlight Award within my first six months of joining.
Enhanced T24 performance, reducing downtime and improving user experience.
Monitored performance data, identified improvements, and resolved issues.
Expert in AWS, Oracle Cloud, and Temenos products, providing onsite support and optimizing SLAs.
Built strong client relationships, communicated effectively, and developed customer service policies, ensuring successful product delivery and high satisfaction.
I hold a Bachelor's degree in Information Technology from Sri Krishna College Of Technology, Coimbatore.
I bring my software engineering expertise to enhance customer satisfaction, drive product innovation and deliver business solutions.